Terms of Sale

Last updated: 27 July 2026 · These terms apply to orders placed directly with us. They do not apply to purchases made through our eBay store. See section 2.

1. Who we are

In these terms, "we", "us" and "our" mean WYLLZ WORLD RETAIL LTD, a company registered in England & Wales under company number 16431106, trading as WYLLZ WORLD RETAIL. "You" means the business placing the order.

You can contact us at wyllzworldretail@gmail.com. Our registered office address is on public record at Companies House.

2. Who these terms are for

These terms govern business-to-business sales: orders placed with us directly by a company, partnership, sole trader or other organisation buying in the course of business.

By placing an order with us directly, you confirm you are buying in the course of a business and not as a consumer. We may ask for your company details before accepting an order.

3. Quotations

Quotations are an invitation for you to place an order. They are not an offer we are bound by until we accept your order under section 4.

• Quotes are valid for 7 days from the date we issue them, unless we state otherwise in writing.
• Quoted prices depend on stock availability and supply prices at the time of quoting. If either changes materially before you accept, we will tell you and re-quote rather than proceed at a price we cannot honour.
• Every quote states the quantity, the specification, the unit price, the total, and an estimated delivery window.

4. Orders and acceptance

Your order is an offer to buy from us. A contract is formed only when we issue an invoice confirming the order, or otherwise confirm acceptance in writing.

We may decline any order. If we do, we will tell you promptly and refund any payment already made in full.

Please check your invoice carefully when you receive it. If anything on it is wrong (quantity, specification, delivery address), tell us before paying, as we order stock against your confirmed invoice.

5. Prices and payment

• Prices are as stated on the invoice, in pounds sterling.
• We are not currently registered for VAT, so our invoices carry no VAT and there is no VAT for you to reclaim. If our VAT status changes, VAT will be charged at the prevailing rate on orders placed after that change, and our invoices will show it separately.
• Import duty and import VAT on our stock are paid by us before dispatch and are already included in the price we quote. You will not receive a separate customs or duty charge on delivery.
• Delivery within the UK mainland is included in the quoted price unless stated otherwise.
• Payment is by UK bank transfer, in full, before dispatch. Our bank details and your unique payment reference are on every invoice.
• We order and dispatch goods once cleared funds are received. Keeping this simple is part of how we keep prices where they are.

6. Delivery

• We aim to deliver within 3–5 working days of cleared payment. This is an estimate and not a guaranteed date unless we have confirmed a specific delivery date in writing.
• All orders ship tracked and signature-required. We send you the tracking number on dispatch.
• Where practical, multi-item orders ship as a single consignment.
• If an item carries a longer lead time, we will tell you before you pay, not after.
• We deliver to the address confirmed on your invoice. Please make sure someone is available to sign for the goods.

Delivery estimates are estimates. Time is not of the essence, and we do not accept liability for loss caused by late delivery.

Once an order has been dispatched, it cannot be cancelled. Delays that arise after dispatch, including customs and border clearance, carrier delays, weather and industrial action, are outside our control and are not grounds for cancellation, refund, or compensation. We will keep you updated and chase the carrier on your behalf.

Where we have expressly agreed a firm delivery date with you in writing, and we miss it for a reason within our control, you may cancel any part of the order that has not yet been dispatched, and we will refund that part in full.

None of this affects your rights if goods are lost in transit, arrive damaged, are faulty, or are not what you ordered. See sections 8, 9 and 10.

7. Our stock, and where it comes from

We would rather set this out plainly than have you find it later.

Everything we supply is genuine manufacturer product, brand new and factory-sealed. It is never used, refurbished, open-box or counterfeit.

We source stock internationally, buying genuine manufacturer product in markets where it is priced more keenly and importing it into the UK ourselves, rather than buying through a UK distributor. This is commonly called parallel import or grey import, and it is how our pricing works.

What that means in practice:

• The product is identical to the equivalent UK-supplied item: same manufacturer, same specification, same sealed box.
• Cover comes from our own warranty (section 8) rather than a manufacturer's UK warranty scheme. A manufacturer's UK service centre may decline to service the item and refer you back to us.
• Supplied documentation, or a plug fitting, is occasionally specified for another market. Where we know this applies to something you have ordered, we will tell you before you pay.

8. Our 12-month warranty

Every camera and lens we supply is covered by our own 12-month warranty, running from the date of delivery, against manufacturing defects and failures arising in normal use.

How to make a claim

Email us at wyllzworldretail@gmail.com with your invoice number and a description of the fault. We will tell you where to send the item. Please do not send anything back before we have confirmed the return.

What we will do

We will repair the item, replace it, or refund it. The choice between these is ours, and we will tell you which we are doing and why. We aim to resolve claims within 30 days of receiving the returned item.

What the warranty does not cover

• Accidental damage, impact, or liquid damage
• Misuse, neglect, or use outside the manufacturer's stated specification
• Normal wear and consumable deterioration, for example batteries losing capacity with use
• Cosmetic marks that do not affect function
• Items opened, modified, or repaired by anyone other than us or a repairer we have authorised
• Loss of data, loss of use, loss of profit, or any other consequential loss (see section 11)

Return carriage to us is at your cost. If the claim is valid, we cover the cost of returning the repaired or replacement item to you, and will reimburse reasonable return carriage.

This warranty is in addition to, and does not affect, any rights you have under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 as they apply to business purchases.

9. Cancellations and returns

Because we source stock against your confirmed order rather than holding it, cancellation is limited:

• Before we have ordered the stock: you may cancel and we will refund you in full.
• After we have ordered the stock but before dispatch: please contact us. We will do what we reasonably can, but may not be able to cancel, and may need to deduct costs we have already committed.
• After dispatch: we do not accept returns of correctly supplied goods that you have simply changed your mind about. This is a business-to-business sale and the consumer right to cancel does not apply.

None of the above limits your rights where goods are faulty, not as described, or not what you ordered. In those cases contact us and we will put it right at our cost.

Please inspect goods on delivery and tell us about any damage in transit, shortage, or incorrect item within 7 working days of delivery, so that we can raise it with the carrier in time.

10. Title and risk

Risk in the goods passes to you on delivery to the address on your invoice.

Title in the goods passes to you when we have received payment in full and in cleared funds.

11. Our liability to you

This section limits what we are responsible for. Please read it.

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title); or any other liability that cannot lawfully be limited or excluded.

Subject to that:

• We are not liable for loss of profit, loss of business, business interruption, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss, however caused.
• Our total liability to you in connection with any order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total price paid for that order.
• We are not liable for any loss arising because you relied on the goods being covered by a manufacturer's UK warranty, given that section 7 explains clearly that they are not.

We strongly recommend you insure equipment appropriately for your own use of it.

12. Events outside our control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including supplier failure, customs or border clearance, carrier failure, industrial action, extreme weather, or interruption of transport or utilities. If such an event occurs, we will tell you promptly and keep you updated.

Goods already dispatched are not affected by this section. A consignment held up in customs or with a carrier is delayed, not cancelled. We will see it through to delivery, and it is not grounds for a refund.

Where such an event prevents us dispatching goods at all, and it continues for more than 60 days from the date we accepted your order, either of us may cancel the part of the order that has not been dispatched, and we will refund that part in full.

13. General

• Whole agreement. These terms, together with your invoice and the quotation it relates to, form the entire agreement between us for that order. They replace any earlier discussion or correspondence.
• Your own purchase terms. Any terms and conditions you attach to a purchase order do not apply unless we have agreed to them in writing.
• Changes. We may update these terms. The version that applies to your order is the version published when we accepted it.
• Severability. If any part of these terms is found to be unenforceable, the rest continues to apply.
• Third parties. Nobody other than you and us has any right to enforce these terms.

14. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and both of us submit to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

WYLLZ WORLD RETAIL LTD
Registered in England & Wales, company no. 16431106
wyllzworldretail@gmail.com